TRUST CENTRE
FAQ & Help
← Back to DashboardQuick answers about the repayment model, forecasts, food tracking, exercise and account security.
How does Calorie Repay work?
The app treats the estimated energy represented by the difference between your current and target weight as a balance. Daily calorie deficits are shown as repayments. This is a motivational model, not a literal debt or a guarantee of fat loss.
How accurate is my finish date?
It is a mathematical forecast based on your settings and logged repayments. It will move as your intake, exercise and weight records change. Your real result may be earlier or later.
Why does the scale not match the forecast?
Water, digestion, salt, carbohydrate stores, hormones, medication, illness and normal measurement variation can temporarily move scale weight independently of fat change.
Do I need to weigh every day?
No. Record your weight when it suits you, such as weekly. The app carries forward your latest recorded weight so daily check-ins do not encourage daily weighing.
Why can’t I find a food?
Try a broad description such as “chicken breast”, then add the supermarket or product detail. Product databases are third-party and may be incomplete. Use a standard food or manual calorie entry when needed.
Why are the calories different from the packet?
Products and serving sizes change, and community food databases can contain mistakes. The current packet label should normally be treated as the better source.
How is exercise estimated?
The estimator combines your weight, duration, activity and intensity using general MET assumptions. It cannot measure your personal effort and should be treated as approximate.
Who can see my journal and photos?
They are intended to be private to your authenticated account. Authorised infrastructure providers process data to operate the service, and access controls should prevent other users from reading it.
How do I change my email or password?
Open your profile, choose Account Settings and follow the secure verification flow. MFA may be requested again for sensitive changes.
How do I delete my account or request my data?
Contact us at support@calorierepay.com and we'll be happy to help.